Exploring the world.

Meeting new people.

And helping others plan unforgettable journeys. Can these really become a career? And is that your dream too?

Good news for you!

The tourism industry is booming. And, it's easier than ever to enter the field with the right Travel and Tourism courses.

Want to work locally? Or land a job abroad? Especially with IATA training in Dubai, Smartzett Academy offers globally recognised programs to get you started.

Why a Career in Travel & Tourism?

The post-pandemic rebound has amped up travel worldwide.

A love for adventure, people skills, and a passion for creating great experiences are all you need to start.

This is not only about becoming a travel agent. You could be:

• A tour operator or destination specialist
• A cruise coordinator or cabin crew member
• An influencer or digital travel content creator
• A visa and documentation expert
• A front desk manager or airport ground staff

Skills You Need to Succeed

To succeed in this industry, you need more:

Skills:

• Communication and customer service
• Geography and global etiquette
• Booking tools such as Amadeus
• Flexibility and emotional intelligence
• Good with tech and problem-solving under pressure

At Smartzett, our hands-on approach makes sure you don’t just learn; you practice.

Courses That Launch Your Travel Career

A high school graduate, a career switcher, or someone aiming to work in this field, Smartzett has the perfect travel and tourism courses for you.

Foundation in Travel & Tourism Diploma

This sets the benchmark for anyone looking for global recognition. Developed with IATA, this course dives deep into IATA training in Dubai:

• Travel geography and itinerary planning
• Airfares, rail, sea, and land transport
• Amadeus GDS booking tools
• Travel formalities and customer care
• Ticketing and reservation systems
• Travel documents and industry regulations

Career outcomes: Travel Agent, Reservation Officer, Customer Service Rep, Holiday Consultant, Backend Executive, Destination Specialist

Perks:

• IATA certification
• Hands-on training
• Guaranteed 1-month internship at Smart Travel.

Best For: Anyone who wants a globally valid, job-ready travel career with exposure to international standards

Certification in Travel & Tourism Management

Set the same strong foundation at a more affordable price. This course covers everything the IATA diploma does.

Why it stands out:

Smartzett certification (budget-friendly)

Internship included

Careers: travel consultant, tour planner, agent

Passenger Ground Services or PGS

Love the energy of airports? Enjoy helping people? This role could be perfect for you.

PGS is the first point of contact for travellers. They handle:

Check-ins

Guide passengers

Assist with boarding

Their job is to make travel smooth, safe, and stress-free. They also follow strict rules to keep everything  on time.

Every calm passenger owes thanks to a focused ground team.

What You’ll Learn:

• Check-in and boarding procedures
• Aviation regulations
• Customer interaction and safety
• Computer Reservations (CRS) & Departure Control Systems (DCS)
• Managing passenger experience and aviation security protocols
• Handling special assistance and facilitating smooth boarding

Modules – PGS

• Introduction to Airport & Airline Ground Operations
• Computer Reservations (CRS) & Departure Control Systems (DCS)
• Passenger & Baggage Check-in Procedures
• Conditions of Carriage and Boarding Procedures
• Dangerous Goods Regulation Awareness
• Managing Passenger Interactions
• Aviation Security Procedures
• Enhanced Passenger Facilitation and Innovations

Career Pathways – PGS

• Check-in Officer
• Gate Agent
• Departure Control Agent
• Passenger Service Agent
• Airport Operations Coordinator
• Customer Service Supervisor

Airport Ramp Services

Ramp Services personnel operate on the airside of the airport, preparing aircraft for arrival and departure.

 They are responsible for aircraft marshaling, baggage loading, managing ground service equipment, and ensuring all operations comply with safety and SOP standards.

What You’ll Learn:

• Ramp safety and security
• SOPs and airside operations
• Baggage handling and aircraft servicing
• Turnaround coordination and aircraft loading principles
• Efficient use and maintenance of Ground Support Equipment (GSE)

Modules – Ramp Services

• Introduction to the Airside & Ramp Services
• Aircraft Characteristics and Turnaround Planning
• Cleaning, Catering and Other On-Ground Services
• Ground Support Equipment (GSE)
• Standard Operating Procedures
• Airside Safety
• Ramp Security Awareness
• Future Trends in Ramp Service

Career Pathways – Ramp

• Ramp Agent
• Ground Support Equipment Operator
• Ramp Supervisor
• Aircraft Turnaround Coordinator
  
  Airport Operations Officer

Airline Cabin Crew

Do you dream of flying? Then this is your gateway.

Cabin Crew members are the face of the airline, entrusted with ensuring passenger safety and delivering outstanding service.

 They respond to emergencies, manage passenger needs, and ensure compliance with in-flight protocols.

What You’ll Learn:

• Passenger safety & in-flight service
• Emergency handling
• Grooming and communication
• Handling onboard retail & catering
• Medical and special assistance protocols
• Cabin preparation, post-flight reports, and documentation

Key Responsibilities

• Passenger Safety & Security
• In-Flight Customer Service
• Medical & Emergency Assistance
• Cabin Preparation & Post-Flight Duties

Modules – Cabin Crew

• Introduction to the Cabin Crew Profession
• Air Transport & Flight Operations
• Crew Responsibilities and Cooperation
• Managing Abnormal and Emergency Situations
• Medical Emergencies Onboard
• Dangerous Goods Awareness
• Aviation Security Awareness
• Customer Service and Passenger Interaction
• Airline Catering and Onboard Retail Services
• Career Development and Professionalism

Career Pathways – Cabin Crew

• Cabin Crew Member
• In-Flight Supervisor
• Customer Service Manager
• Flight Purser
• Cabin Crew Trainer

Career Roadmap

Not sure where to begin? Here’s a simple guide:

1. Know Yourself – Prefer face-to-face roles? Choose customer service. Love logistics? Think operations.

2. Pick Your Track:

Go global? → IATA Foundation Diploma

Budget-conscious? → Smartzett Certification

Prefer airports? → PGS or Ramp Services

Want to fly? → Cabin Crew

3. Learn the Tools: GDS, ticketing, itinerary planning, aviation safety

4. Intern for Real: Every Smartzett course includes an internship at Smart Travel

5. Apply with high rate of success: With a portfolio, mock interviews, and certification in hand, you're job-market ready

Job Roles & Salaries(Approx)

Entry level (India): ?15,000–?30,000/month

Mid-level: ?4–7 LPA / AED 5,000–8,000

Specialised roles: ?10 LPA+ in luxury tourism, cruises, corporate travel

Global potential: Work in the UAE, Europe, or SE Asia with IATA certification

Why Smartzett Academy?

• IATA-accredited parent group (Smart Travel)
• Hands-on experience with real-time tools like Amadeus
• 1-month guaranteed internship (no extra fee)
• Career counselling, job placement support
• Affordable, globally respected programs
• Online + offline options available
• Smartzett offers everything you need to break into travel.

FAQ

What is IATA, and why is it important in Travel and Tourism courses?

You’ve probably flown before, right? IATA is the group that keeps the global airline industry running smoothly. If you’re joining this field, learning through their lens just makes sense.

What’s the difference between a generic Travel & Tourism course and an IATA course?

Regular courses? Think theory. IATA? That’s where you actually do what you’re learning—booking systems, real-time training, the whole deal.

Do IATA courses include practical training?

Yep. You’ll get your hands on Amadeus, the software airlines actually use. Plus, there's an internship—you’re not just sitting in class.

Will students receive an IATA certificate after completing the course?

Yes, you’ll get a legit certificate once you pass. And no, it’s not just paper—it’s something hiring managers will actually care about.

What are the benefits of taking an IATA course?

More skills. More confidence. And a real chance to work in places you probably daydream about.

Is IATA certification valid worldwide?

It sure is. You can take it from city to city, even across countries—no redoing required.

What are the different types of IATA courses?

There are a bunch. Some focus on airport work, others on ticketing or customer service. Pick one based on what excites you.

What soft skills are taught in IATA courses?

You’ll learn how to stay cool with fussy clients, fix things fast, and not panic when flights get delayed. People skills? Absolutely.

Can students from non-English backgrounds succeed in IATA programs?

Yes. Plenty have. If you can keep up and stay curious, you’re good to go.

How do I enroll in an IATA course?

Just reach out to a centre that offers it. Ask stuff. Take your time. When it feels right—go for it.

Ready to Take Off?

The travel world is wide open. With the right course, your dream job could be just a few months away.

Smartzett Academy is your launchpad: global training, real experience, career support.

Still don't know how to begin? Start with a course that gets you closer to where you want to be.

Your journey begins with Smartzett.